Returns & Exchanges
14-day right of withdrawal
You can return or exchange any item within 14 days after delivery, no reason needed. Until your order has shipped, you can cancel it at any time.
Withdraw from contract
Sign in at freepalestinestore.co.uk/account, open the order and choose Cancel (before it has shipped) or Request return (after delivery), then confirm in the second step. You will receive an automatic confirmation email. You can also email support@freepalestinestore.co.uk with your name and order number.
Refunds
We refund all payments, including standard delivery costs, within 14 days of your withdrawal. We may wait until we have received the item back or you have shown proof that you sent it.
Return postage
You bear the direct cost of returning the item, unless it arrived damaged, defective or was not what you ordered. In those cases we cover it.
Exchanges
For a different size or colour, return the original item as described above and place a new order.
Full details and the model withdrawal form: Refund Policy. Your statutory rights are not affected.
