Returns & Exchanges

At Free Palestine Store, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we offer a straightforward Returns & Exchanges policy to make the process as easy as possible.

Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

1. The item must be in its original, unused, and unaltered condition, with all tags and packaging intact.
2. Returns and exchanges must be initiated within 3 days from the date of delivery.
3. Customized, personalized, or final sale items are not eligible for return or exchange unless they arrive damaged or defective.

How to Initiate a Return or Exchange

1. To start the return or exchange process, please contact our customer support. We will assist you in resolving the issue.
2. You will receive an email confirmation with detailed instructions on how to return or exchange your item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.

Refunds

Once we receive your returned item and inspect it, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 30 business days, and a credit will be automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Exchanges

If you wish to exchange an item for a different size, color, or style, please initiate the return process as described above. Once your return is received and approved, you can place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team immediately at our contact page. We will provide you with instructions on how to return the item and expedite the exchange or refund process.

Contact Us

If you have any questions or need assistance with a return or exchange, please do not hesitate to contact our Customer Support team via the customer support page.

We value your business and want to ensure your shopping experience with Free Palestine Store is hassle-free and enjoyable. Thank you for choosing us for your online shopping needs.

Free Palestine Store reserves the right to update or modify this Returns & Exchanges Policy at any time without prior notice. Please review this policy periodically for any changes.