Returns & Exchanges
Returns
You have 14 days from the date of delivery to tell us you want to return an item.
To be eligible, the item must be unworn, unwashed and in its original condition with tags attached.
How to start a return
Contact us with your order number and let us know what you would like to do. We will reply with instructions. Please do not send anything back before you hear from us.
Return postage
You are responsible for return postage, unless the item arrived damaged, defective or was not what you ordered — in those cases we cover the cost.
Refunds
Once we receive your returned item, we issue the refund within 14 days to your original payment method. How quickly it appears depends on your bank or card issuer.
Exchanges
Exchanges for a different size or colour are possible within the same 14-day window, subject to availability. Because every item is made to order, an exchange is processed as a return plus a new order.
Damaged, defective or incorrect items
Send us a photo of the item along with your order number and we will put it right at our cost. This is separate from the 14-day return window.
Items we cannot accept back
For hygiene reasons, face masks and underwear cannot be returned once opened, unless they arrive faulty.
Your statutory rights
Nothing on this page affects your statutory rights as a consumer.
