Privacy Policy

Welcome to Free Palestine Store! We highly value your trust and understand the importance of safeguarding your personal information. This Privacy Policy outlines how Free Palestine Store and its affiliated entities (collectively referred to as "Free Palestine Store," "we," "our," or "us") collect, use, share, protect, and process your personal information when you use our website located at https://www.freepalestinestore.co.uk/ referred to as the "Platform").

Please note that while certain sections of our Platform can be accessed without the need for registration. Your personal information will primarily be stored and processed within the GDPA rules, and the data protection laws applicable may differ from those of your location. By accessing and using our Platform, providing your information, or availing any of our products or services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and the relevant service/product terms and conditions. You also agree to be governed by laws, including those related to data protection and privacy. If you do not agree with these terms, please refrain from using or accessing our Platform.

Collection of Information

We collect various types of personal information from you during your interactions with our Platform and services. This includes, but is not limited to:

Information provided during registration or while using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, occupation, and other identity or address verification details.
Know-Your-Customer (KYC) details when necessary to verify eligibility for specific products, services, or events.
Sensitive personal information, including bank account details, credit/debit card information, biometric data (such as facial features or physiological information), and passwords.
Shopping behavior, preferences, call data records, device location, voice commands, browsing history, and any other information you provide to us.
Information related to your participation in loyalty programs, including details provided to us or third-party business partners that operate such programs.
Additional information, such as billing address, credit/debit card details, and tracking information from cheques or money orders when necessary for transactions or refunds.
Content you post on our Platform, including messages, images, photos, gift card messages, chat room discussions, product reviews, and voice commands.
Correspondence with us, including emails or letters, as well as any correspondence from third parties about your activities on our Platform.
Additional information you may provide when participating in events, promotions, or surveys conducted by us or third-party market research agencies.

We use this information to offer you a safe, efficient, personalized, and seamless experience on our Platform. This allows us to provide services and features that cater to your needs and preferences, as well as to customize our Platform to enhance your shopping experience. You can generally browse our Platform without disclosing personal information. However, certain services or features may require registration, and you can choose whether to provide the requested information.

Use of Information

We use your personal information for various purposes, including but not limited to:

Providing the services you request.
Marketing and promoting our products, services, offers, and updates to you. You have the option to opt out of such communications.
Assisting sellers and business partners in processing orders, resolving disputes, and enhancing customer experiences.
Detecting and preventing errors, fraud, and criminal activity.
Conducting market research, analysis, and surveys to better understand and serve our users.
Administering and improving our Platform, including diagnosing server issues and identifying users based on IP addresses.
Conducting surveys to collect information on user demographics, interests, and preferences.
Customizing your experience on our Platform by providing content and recommendations tailored to your interests.

Cookies

We utilize "cookies" and similar data collection technologies on specific pages of our Platform to analyze webpage flow, gauge the effectiveness of promotions, and ensure trust and security. Cookies are small files stored on your device that help us provide our services. They do not contain your personal information but enable features like password autofill and targeted content. Most cookies are session-based and automatically deleted when you end your session.

You can decline or delete our cookies through your browser settings, but this may limit certain features on our Platform and require you to re-enter your password more frequently. Additionally, you may encounter cookies placed by third parties on some pages of our Platform. We do not control the use of cookies by these third parties.

Sharing

We may share your personal information in the following ways:

Internally within Free Palestine Store entities, corporate entities, and affiliates to provide access to their services and products. These entities and affiliates may market to you unless you opt out.
With third parties to provide access to our services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, and investigate fraudulent or illegal activities.
With government agencies or authorized law enforcement agencies if required by law or in good faith to respond to subpoenas, court orders, or other legal processes.
To protect the rights, property, or personal safety of our users, the general public, or third-party rights owners.
In the event of a merger, acquisition, re-organization, amalgamation, or business restructuring, we may share or sell some or all of your personal information with the acquiring entity, which will be bound by this privacy policy.

Links to Other Sites

Our Platform may contain links to other websites that collect personal information. Free Palestine Store is not responsible for the privacy practices or content of these linked websites.

Security Precautions

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, loss, or misuse. Our security practices align with international standards ISO/IEC 27001:2013, recognized as a high-level information security standard. Although we use industry-standard security measures and continuously update our systems to protect your information, data transmission over the internet and the World Wide Web cannot be guaranteed as completely secure. Users are responsible for safeguarding their login and password details.

Choice/Opt-Out

We offer users the option to opt out of receiving non-essential (promotional and marketing-related) communications after account setup. To unsubscribe from promotional communications, you can click on the unsubscribe link in emails or visit our Help Center at our contact page.

Advertisements

We use third-party advertising companies to serve ads when you visit our Platform. These companies may collect information about your visits to our Platform and other websites to provide advertisements relevant to your interests. You can opt out of personalized advertising tracking through your device's settings using the "Opt out of Ads Personalization" feature.

Use of Children's Information

Our Platform is intended for individuals who can legally enter into a binding contract. We do not knowingly collect personal information from children under the age of 18 years. If you provide personal information about children under the age of 18 years, you represent that you have the authority to do so and permit us to use that information in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary for the purpose for which it was collected or as required by applicable law. We may also retain data as necessary for legal obligations, statutory or regulatory retention requirements, fraud prevention, defending against legal claims, or other legitimate purposes. We may keep your data in anonymized form for analytical and research purposes.

Your Rights

We make reasonable efforts to ensure the accuracy and currency of the personal information we process. If you believe any of your personal information is inaccurate, you can access, correct, or update it through the functionalities provided on the Platform. You may also delete certain non-mandatory information through your Profile and Settings sections on our website. To withdraw consent you have previously provided, please contact us at the provided contact information, specifying "Withdrawal of consent for processing personal information" in the subject line. Note that withdrawal of consent will not be retroactive and will align with the terms of this Privacy Policy, related Terms of Use, and applicable laws.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information, including sensitive personal information, in accordance with this Privacy Policy. If you provide personal information about other individuals, you represent that you have the authority to do so and permit us to use the information as outlined in this Privacy Policy. By providing your personal information on the Platform or through partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, calls, and/or emails for the purposes specified in this Privacy Policy. You have the option to withdraw consent you have already provided by contacting the Grievance Officer using the provided contact information. Mention "Withdrawal of consent for processing personal information" in the subject line. Withdrawal of consent will be in accordance with this Privacy Policy, related terms of use, and applicable laws, and may affect your access to the Platform or provision of our services for which we consider the information necessary.

Donation

Donations play a crucial role in supporting organizations and their noble causes. Whether it's contributing to a local charity, a global humanitarian initiative, a non-profit, volunteer Emergency Medical Service hltzh or a non-profit dedicated to environmental conservation, every donation has the potential to make a difference. These acts of generosity reflect the spirit of empathy and solidarity within our society. While the impact of each individual donation may vary, collectively, they create a ripple effect that can lead to positive change in our communities and the world. Whether you're donating your time, money, or resources, your support can help organizations continue their vital work and strive towards a better future for all.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for updates. We may revise this Privacy Policy to reflect changes in our information practices. We will notify you of significant changes by posting the updated Privacy Policy date, providing notice on our Platform, or sending you an email when required by applicable law.