Refund Policy

Effective date: 10 August 2026

When you can request a refund

You may request a refund if you bought the item directly from this store and you contact us within 14 days of delivery. The item must be unworn, unwashed and in its original condition with tags attached.

Items that cannot be refunded

Face masks and underwear, once opened, for hygiene reasons
Gift cards

How to request a refund

Contact us with your order number and the reason for the refund. We will reply with instructions. Please do not send anything back before you hear from us.

How long it takes

Once we receive your returned item, we issue the refund within 14 days to your original payment method. How quickly the money appears depends on your bank or card issuer.

Return postage

You are responsible for return postage, unless the item arrived damaged, defective or incorrect — in those cases we cover it.

Damaged, defective or incorrect items

Send us a photo of the item and the packaging along with your order number. We will arrange a replacement or a full refund, including any shipping you paid.

Cancelling an order

Every item is printed to order. If your order has not yet entered production, contact us immediately and we can usually cancel it. Once printing has started the item cannot be resold, so cancellation is no longer possible — the 14-day return right applies after delivery instead.