FAQ

It depends on the item, its weight and your delivery address. The exact cost is calculated at checkout and shown in full before you pay. We never add charges after checkout.

Standard shipping. We do not currently offer an express or expedited option.

Two stages. First your item is produced, which takes 2 to 5 business days. Then it ships, and delivery time depends on where you are. You will see an estimated delivery date on every product page before you buy, and again at checkout.

Yes. You will get an email with a tracking number once your parcel is dispatched.

No. Shipping is charged on every order and the amount is shown at checkout before payment. We would rather charge it openly than build it into higher product prices.

Contact us as fast as you can. If the item has not gone into production yet we can usually change it. Once it is printed and dispatched, we cannot.

Yes, we ship worldwide from the UK.

Possibly, if you are outside the UK. Duties and import taxes are not collected at checkout, so your local carrier may ask you to pay them before delivery. These charges are set by your country rather than by us, and we cannot estimate or refund them.

Check the tracking link first, then contact us with your order number. If a parcel is genuinely lost in transit, we will replace it.

Some carriers accept them and some do not. A street address is more reliable.

Yes. Until your order has shipped, you can cancel it directly in your account at freepalestinestore.co.uk/account (open the order and choose Cancel) and we will refund you in full. After delivery, your 14-day right of withdrawal applies.

You can return or exchange any item within 14 days after delivery, no reason needed (your right of withdrawal). Full details and the model withdrawal form are in our Refund Policy.

Start your return or cancellation in your account at freepalestinestore.co.uk/account (Withdraw from contract): open the order, choose Request return or Cancel and confirm in the second step. You will receive an automatic confirmation email. You can also email support@freepalestinestore.co.uk with your name and order number.

You do, unless the item arrived damaged, defective or wrong. In those cases we cover it.

We refund all payments, including standard delivery costs, within 14 days of your withdrawal. We may wait until we have received the item back or you have shown proof that you sent it. The money goes back to your original payment method.

Yes, within the same 14-day window and subject to availability. An exchange is processed as a return plus a new order.

Send us a photo and your order number. We will put it right at our cost. This is separate from the 14-day return window, and your statutory rights as a consumer are not affected by anything on this page.

Send us a photo of the item and the packaging along with your order number. We will arrange a replacement or a refund. Do not send it back until we have replied, as in most cases you will not need to.

Yes, under the same conditions. Contact us with the order number from the confirmation or packing slip.

Only goods personalised for you (for example with a name or text you entered), sealed hygiene items such as face masks and underwear once unsealed, gift cards and digital products. Our regular designs can always be returned within 14 days.

Yes, the same 14-day window applies wherever you are. Return postage from outside the UK is at your cost unless the item was faulty or wrong.

No. We do not charge restocking fees.

Payments are processed through Shopify secure checkout. We never see or store your card details.

The full list is shown at checkout, including major cards and the wallet options supported in your region. Only one discount code can be used per order.

Every product page has a size guide with real measurements. Measure a garment you already own and compare, which is more reliable than guessing from S, M or L.

Fits differ between t-shirts, hoodies and all-over-print items, which is why each product page carries its own measurements. If you prefer a looser fit, size up.

Cold wash, inside out, and skip the tumble dryer where you can. Do not iron directly on the print. With normal wear and cold washing the print will not crack or fade. If a print fails early, that is a defect, so contact us.