Refund Policy

Effective Date: 07.10.2023

Thank you for shopping at Free Palestine Store. We appreciate your business and strive to provide you with high-quality products and excellent customer service. Our Refund Policy outlines the terms and conditions for requesting a refund for products purchased from our online shop.

1. Eligibility for Refund:
   You may be eligible for a refund if you meet the following criteria:
   You purchased the product directly from Free Palestine Store.
   The product is in its original condition, unused, and unopened, with all original packaging and tags intact.
   You submit a refund request within 2 days from the date of delivery.
   
   
2. Non-Eligibility for Refund:
   The following items are not eligible for a refund:
   Customized or personalized products.
   Perishable goods, such as food or flowers.
   Digital products or gift cards.
   Products marked as final sale or clearance items.
   
   
3. How to Request a Refund:
   To initiate a refund, please follow these steps:
   Contact our customer support team via email at support@freepalestinestore.co.uk within the specified refund period.
   Provide your order number, contact information, and a detailed explanation of the reason for the refund request.
   Wait for our customer support team to review your request and provide further instructions.
   
   
4. Refund Process:
   Once your refund request is approved, we will:
   Issue a refund to the original payment method used for the purchase.
   You will receive an email confirmation once the refund has been processed.
   Depending on your financial institution, it may take 30 days for the refund to appear in your account.
   
   
5. Return Shipping Costs:
   If the reason for the refund is due to a product defect or an error on our part, we will cover the return shipping costs.
   For all other refund requests, you will be responsible for the return shipping costs.
   
   
6. Cancellation of Orders:
   You may cancel your order before it has been shipped. Please contact us as soon as possible if you wish to cancel your order.
   Once an order has been shipped, it is subject to our refund policy.
   
   
7. Contact Information:
   If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at support@freepalestinestore.co.uk.

Please note that Free Palestine Store reserves the right to update or modify this Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically to stay informed of any changes.

By making a purchase from Free Palestine Store, you agree to abide by the terms and conditions outlined in this Refund Policy.

Thank you for choosing Free Palestine Store. We value your business and are committed to providing you with the best shopping experience possible.